Privacy Policy

Effective Date: 03/05/2025
Last Updated: 08/31/2025

Introduction

At FierceFlow Digital, LLC (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products or services, interacting with our AI-powered tools, or engaging with us on social media.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. Please review this policy carefully. By using our site or services, you agree to the practices described below.

We may update this Privacy Policy from time to time. The “Last Updated” date at the bottom will reflect changes. Continued use of our services after updates constitutes acceptance of the revised policy.

Information We Collect

We collect personal and non-personal data in the following ways:

Personal Data

Information you provide directly, such as your name, email address, billing/shipping address, and phone number. You provide this voluntarily when purchasing products, filling out forms, or contacting us.

Derivative Data

Information automatically collected by our servers when you visit our website, such as your IP address, browser type, time/date of visit, and pages viewed.

Mobile Numbers & SMS/MMS Messaging

When you provide your mobile number, you consent to receive text messages (SMS and MMS) from us. These may include:

• Order confirmations and receipts

• Appointment reminders

• Customer service updates

• Marketing or promotional content (if you have opted in)

Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at [email protected] or (737) 252-1705.

Consent to receive text messages is not a condition of purchase.

We do not share your SMS opt-in data or phone number with third parties for marketing purposes. It will only be shared with service providers necessary to deliver our SMS communications.

Financial Data

Payment details (credit card, PayPal, etc.) are processed securely via trusted third-party providers such as Stripe, PayPal, and Intuit. We do not store sensitive financial data on our servers.

• Stripe: https://stripe.com/privacy

• PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

• Intuit: https://www.intuit.com/privacy/

Social Media Data

If you interact with us through platforms such as Facebook, Instagram, LinkedIn, TikTok, or YouTube, we may collect information you make public (username, profile image, etc.).

AI & Voice Data

When you use our AI-driven services (such as chatbots or voice agents), we may process conversation transcripts or voice recordings to provide services and improve quality. You may request deletion of such data at any time.

How We Use Your Information

We may use your data to:

• Provide products, services, and customer support

• Process payments and send receipts

• Send updates, marketing content, and newsletters (if opted in)

• Communicate via SMS or email (with opt-out options)

• Personalize your experience on our site

• Improve our services and AI-powered features

• Comply with legal obligations and prevent fraud

SMS/Text Message Privacy

We take your SMS privacy seriously:

• We will not sell or share your phone number with unaffiliated third parties.

• SMS opt-in data is only used to deliver the messages you requested (transactional, service-related, or promotional if opted in).

• You may opt out of receiving texts at any time by replying STOP.

Texas-Specific Disclosures. If you are a Texas resident and opt in to marketing texts, we:

• Restrict marketing messages to Texas quiet hours (see above).

• Honor state and national Do Not Call requirements for solicitation texts.

• Include our business identification and opt-out instructions in each marketing message.

• Maintain opt-in/opt-out and consent records to demonstrate compliance. Orrick
  

Telemarketer Registration. Where required, we register with the Texas Secretary of State before sending marketing texts to Texas residents and maintain proof of registration.

Data Retention

We retain your information only as long as needed for business or legal purposes. AI conversation data may be stored for up to 12 months for service improvement unless you request deletion sooner.

Security

We implement industry-standard measures to secure your personal data, including encryption, SSL technology, and access controls. While we work hard to protect your information, no system is 100% secure, and transmission of data is at your own risk.

Your Rights

Depending on your location, you may have the right to:

• Request a copy of your personal data

• Update or correct your information

• Withdraw consent for communications

• Request deletion of your data

• Restrict or object to data processing

For all requests, please contact us at [email protected] or (737) 252-1705.

Children’s Privacy

We do not knowingly collect information from children under 13.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

FierceFlow Digital, LLC
📧 Email: [email protected]
📞 Phone: (737) 252-1705